Frequently Asked Questions

Everything you need to know about your Petlibro order.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Do Petlibro products come with a warranty?

Yes, all our hardware products include a 12-month limited warranty that covers manufacturing defects from the original date of purchase.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

Are your products BPA-free and safe for pets?

Absolutely. Safety is our priority. All Petlibro feeders and fountains are made from food-grade, BPA-free materials to ensure the health and well-being of your pets.