Returns & Exchanges
At Petlibro, we want you and your pet to love every purchase, which is why we offer a 30-day hassle-free return window for all unused apparel and accessories. Items must be returned in their original condition with all tags and packaging intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Attach the pre-paid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing